Delivery update: Coronavirus (COVID-19)

We want to reassure you that is very much open for business as usual.

At this time, the safety of our people, our customers and their dogs is our number one priority.

We are working as normal to deliver direct to your door from our Manchester distribution centre. We are following the latest Government advice, plus our own steps to ensure we keep getting your orders to you. This includes additional hygiene practices, home-working and also social-distancing for our team.

COVID-19 responses from our network of couriers:

Hermes UK:


Royal Mail:

If you have any questions about your order, we're here to help. Simply contact a member of our customer service team on

The Scruffs Team




Scruffs® uses a variety of couriers for delivering goods to our customers, dependent upon the orders final destination. In all cases a signature will be required upon delivery.

Delivery on orders is typically between 3-4 working days for mainland UK and 7-10 working days for The Highlands, Islands and Ireland and other non-UK Mainland locations. During busy times or holiday periods delivery times may increase, please allow up to 21 days to receive your order to avoid disappointment.

The delivery cost will be added to your order total before payment is taken. We offer free standard UK delivery on all orders*, this excludes the Highlands & Islands and Ireland. 

For accurate delivery prices we recommend taking your item(s) to checkout where a Shipping charge will be calculated based on your postcode. 

If your country is not shown as an option please contact us for a delivery price at .