This policy specifies what personal data we collect, why we collect it, what we do with it and the choices you have, including how to access and update information.
Who we are
Richecopains Distribution Ltd t/a Scruffs is a company registered in England and Wales (Company registration number: 5466556)
Information we collect
We collect personal information about you when you visit our website, or if you communicate with us by phone, e-mail, via social media or instore.
We collect: personal details such as your name, address, date of birth, email address, phone number and other contact information along with transaction information, such as the product you purchased, its price, your method of payment and your payment details.
How we use your personal information
When we're required to enter into a contract with you
We use your personal information to process your orders and payments or to give you a refund.
Where you have provided consent
We use email to communicate with you about our products, promotions, competitions or events, where you tick a box.
Where there is a Legitimate Interest
As a Company we are required to process your personal data in order to carry out certain tasks in our business. In such cases, processing of personal data can be justified on grounds of legitimate interest.
When we're required to comply with our Legal Obligation
We'll use your personal information to comply with our legal obligations including:
Where it is in your Vital Interest
In certain circumstances it is in your vital interests for us to process your personal information. We may need to contact you if there are any urgent safety or product recall notices or where we otherwise reasonably believe that the processing of your personal information will prevent or reduce any potential harm to you.
Who we share information with
Within our business
Our service providers
We work with partners so they can process your personal information on our behalf and only where they meet our standards on the processing of data and security. We only share information that helps them provide their services to us or to help them provide their services to you.
Other organisations and individuals
We may transfer your personal information to other organisations in certain scenarios. For example:
How long we keep your personal information
We can only keep your personal data for as long as necessary for the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
The precise length of time we hold your personal data for varies depending on the individual circumstances, but in determining the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
We regularly review our retention periods to ensure that we are not keeping your data for longer than necessary. Details of retention periods for different aspects of your personal data are available by contacting us.
We do not retain personal information in an identifiable format for longer than is necessary.
Access to Information held about you
You have the right to request what personal information we hold about you. If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.
Right to stop or limit our processing of your data
You have the right to object to us processing your personal information if we’re not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.
Where we rely on our legitimate interests, as set out under 'How we use your personal information', you may object to us using it for these purposes. If we agree that your objection is justified in accordance with your rights under data protection laws, we’ll permanently stop using your data for those purposes. Otherwise we’ll provide you with our justification as to why we need to continue using your data.
You can ask us to restrict the use of your personal information if:
Please note that we may be required by law to retain certain information. Before we are able to provide you with any information or correct any inaccuracies, we may ask you provide other details and proof of identity and/or address to help us respond to your request.
Opting out of Direct marketing
If you have previously opted in, we won't send you further marketing messages if you tell us not to. You can click onto the "unsubscribe" link in any communication that we send to you by email which will automatically unsubscribe you from that type of communication. You can also contact us directly.
Please note that it may take up to 30 days to process your request.
Third party websites
Our website contains links to other websites run by other organisations which we do not control. This policy does not apply to those other websites so we encourage you to read their privacy statements.
The main purposes for which cookies are used are:
If you have a question or a complaint about this policy, the way your personal information is handled, please contact us by one of the following means:
By email: firstname.lastname@example.org
Richecopains Distribution Limited, Cornbrook, 2 Brindley Road, Manchester M16 9HQ
Complaining to the Data Protection Regulator
You have the right to complain to the Information Commissioners Office (ICO) if you are concerned about the way we have processed your personal information. Please visit the ICO's website for further details at: https://ico.org.uk
Changes to this Policy
We may review this policy from time to time and any changes will be notified to you by posting an updated version on our website and/or by contacting you by email.